Return Policy

Effective Date: 06/11/2024

At Zuphorica, we want you to be fully satisfied with your purchase. If you're not completely happy, please review our return policy below for guidelines on how to process a return or exchange.

1. Eligibility for Returns
   • Timeframe: You may return items within 3 days of the delivery date.
   • Condition: Items must be unused, unwashed, and in their original packaging with tags attached.
   • Non-Returnable Items: Certain items, such as sale items, gift cards, and customized products, are final sale and cannot be returned.
2. Return Process
   • Step 1: Contact our customer support team at zuphorica@yahoo.com with your order number and reason for the return.
   • Step 2: Once approved, we will provide return instructions, including where to send your items.
   • Step 3: Ship the item back to us. We recommend using a trackable shipping service, as Zuphorica is not responsible for lost or undelivered returns.
3. Refunds
   • Method of Refund: Refunds will be issued to the original payment method.
   • Processing Time: Once we receive and inspect the return, refunds are typically processed within 5-15 business days. Please allow additional time for your bank or card issuer to reflect the refund.
   • Shipping Fees: Original shipping costs are non-refundable. Return shipping fees are the customer’s responsibility, unless the return is due to a defect or incorrect item sent.
4. Exchanges
   • If you wish to exchange an item, please contact us at zuphorica@yahoo.com to check availability. Once we receive the original item, we will process and ship the exchange.
   • If the desired item is out of stock, you may choose to receive a refund or select an alternative item.
5. Damaged or Defective Items
   • If you receive a damaged or defective item, please contact us within 7 days of receipt. Include photos of the item and a description of the issue. We will arrange a replacement or refund for eligible items.
6. Late or Missing Refunds
   • If you haven’t received your refund after 10 business days, please check with your bank or card issuer. If the issue persists, contact us for assistance.
7. Questions?
   • For any questions regarding our Return Policy, please contact us at zuphorica@yahoo.com